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Privacy Policy

Effective Date: 30 December, 2024

Welcome to the Subculture® Creative Studios website (the “Site”). We respect your privacy and understand the importance of protecting the personal information you may provide while using our Site. This Privacy Policy explains how we collect, use, and safeguard your information.

Please read this Privacy Policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with any of the practices described here, please do not use our Site.

1. DEFINITIONS

  • Visitors: Individuals who visit the Site without transacting business.
  • Authorized Customers: Individuals or entities who register on the Site to transact business or use Services.
  • Services: Any products or services offered on the Site.
  • Personally Identifiable Information (PII): Any information that can identify, contact, or locate the person to whom such information pertains, including (but not limited to) name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. PII does not include information collected anonymously (i.e., without identification of the individual user) or demographic information not connected to an identified individual.


2. INFORMATION WE COLLECT

  1. Basic User Profile Information
    • We may collect basic profile information from all Visitors (e.g., IP addresses, browser types, ISPs).
  2. Additional Information from Authorized Customers
    • This may include names, addresses, phone numbers, email addresses, business details, and other relevant information needed to fulfill transactions or provide Services.


3. THIRD-PARTY COLLECTION

We may partner with third-party service vendors (e.g., credit card processors, banks) who assist in providing Services. These vendors may collect information from our Visitors and Authorized Customers. While we require these vendors to disclose how they use personal information, we do not control their data practices.

4. USE OF PERSONALLY IDENTIFIABLE INFORMATION
We use PII to:

  • Customize our Site to meet user preferences.
  • Provide and improve our Services.
  • Communicate with Visitors and Authorized Customers regarding updates, research, purchase/selling opportunities, and inquiries.
  • Fulfill transactions and respond to specific requests.


5. SHARING AND DISCLOSURE OF INFORMATION

  • With Other Authorized Customers: We may share PII about Authorized Customers with other Authorized Customers when necessary (e.g., to evaluate or facilitate a potential transaction).
  • Aggregated Data: We may share aggregated (non-personally identifiable) data about Visitors and Authorized Customers with our affiliates or third-party vendors.
  • Opt-Out: We offer all Visitors and Authorized Customers the opportunity to opt out of communications or sharing of PII by following the instructions in our emails or contacting us directly.


6. DATA STORAGE AND SECURITY
We store PII on secure servers and restrict access to authorized employees who require the information to perform specific tasks. We regularly audit our security processes and use industry-standard encryption protocols to protect sensitive data (e.g., credit card numbers) transmitted over the internet.

Despite these measures, no electronic transmission or database can be guaranteed entirely secure. We are not liable for any unauthorized access, hacking, or other security intrusions.

7. VISITOR CHOICES REGARDING PERSONAL DATA

  • Opt-Out: Visitors and Authorized Customers may opt out of receiving unsolicited information from us or our vendors.
  • Access and Correction: You can contact us at any time to update your PII or correct inaccuracies.
  • Deletion and Deactivation: You can request the deletion/deactivation of your PII from our database. While we will make reasonable efforts to comply, some residual information may remain in backup files. Once deactivated, we will not use or transfer your data moving forward.


8. COOKIES
A cookie is a small text file stored on a user’s computer that identifies the browser to our servers.

  • Our Use of Cookies:
    • We use cookies to remember preferences, secure our Site (e.g., time-based logouts), and analyze usage patterns.
    • Visitors who do not wish to have cookies placed on their computers can set their browsers to refuse cookies, with the understanding that some features of the Site may not function correctly.
  • Service Providers’ Cookies:
    • Our third-party service providers may use cookies. Details on these cookies can be found on our Cookie Policy page.


9. LOG FILES
We log IP addresses, browser types, and other technical details to analyze trends, administer the Site, track user movement, and gather broad demographic information.10. THIRD-PARTY ACCESS & LEGAL REQUIREMENTS

  • Partners & Vendors: Some of our partners or vendors may need access to PII to evaluate Authorized Customers for service eligibility. We do not control their data practices, and this Privacy Policy does not cover how they collect or use data.
  • Legal Disclosure: We may disclose PII to comply with court orders, subpoenas, or requests from law enforcement agencies. We may also disclose PII if reasonably necessary to protect the safety of our Visitors or Authorized Customers.


11. YOUR RIGHTS
Depending on your location and applicable data protection laws, you may have the following rights:

  • Right to Access: Request a copy of your PII.
  • Right to Rectification: Ask us to correct or update inaccurate PII.
  • Right to Erasure: Request that we delete your PII.
  • Right to Restrict Processing: Ask us to restrict processing of your PII in certain circumstances.
  • Right to Object: Object to certain types of data processing.
  • Right to Data Portability: Request a copy of your PII in a commonly used format.
  • Right to Complain: Lodge a complaint with a supervisory authority.
  • Right to Withdraw Consent: Withdraw any consent you have given to us at any time.

To exercise any of these rights, please contact us at [email protected]

12. POLICY UPDATES
We may update this Privacy Policy occasionally. When we do, we will post the revised Policy on the Site with a new “Effective Date.” If any change could allow the disclosure of previously collected PII that a Visitor or Authorized Customer has requested not be disclosed, we will attempt to notify them and provide an opportunity to opt out.

13. CONTACT US
If you have any questions, concerns, or complaints about our privacy practices, or if you would like to exercise your rights, please contact us at:

Subculture
+27 21 330 5732
[email protected]

Thank you for reading our Privacy Policy. Your privacy is important to us, and we appreciate your trust.